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City of Dallas Resident Resource Guide – Updated 4/17/2020
Dear City of Dallas Residents:
In this email, you will find a list of resources available as of today, April 17th, regarding
finances and COVID-19 topics such as unemployment, paying rent and mortgages, student
loans, utilities, food assistance, resources for businesses and more. This will remain a living
document and we will send you regular updates with new resources added. Grocery stores,
pharmacies, daycare centers, banks, and hardware stores remain open. Restaurants may
still operate takeout and delivery services.
Please feel free to share this with your friends, family, coworkers, community, or anyone else
who could use it. If you have additional information you wish to share with your neighbors and
community, please do not hesitate to contact our office at eric.johnson@dallascityhall.com.
Additionally, VisitDallas and Uptown Dallas have compiled a list to feature Dallas restaurants
who are still operating and offering home delivery. Please promote #TakeOutTuesday in your
neighborhoods and networks. Encourage people to order take out or delivery from local
restaurants every Tuesday! Follow their Facebook @TakeOutTues
We continue to provide information at the City’s dedicated COVID-19 website here. Dallas
County also has valuable information here.
There are two COVID-19 testing sites in Dallas open from 8am to 8pm or when daily test kit
availability runs out. Criteria for testing sites is as follows: shortness of breath, cough, must
show a temperature of 99.6 or higher. The sites are located at: American Airlines Center,
Parking Lot E, 2500 Victory Plaza and Ellis Davis Field House, 9191 S Polk St.
DFW COVID-19 Regional Summary Dashboard: A dashboard of total cases of COVID-19,
new cases, deaths, and 311 COVID-19 calls can be viewed here.
The Parkland Center for Clinical Innovation in partnership with Dallas County Health and
Human Services created an interactive map of COVID-19 cases by Dallas County ZIP
codes. Map can be viewed here.
The City of Dallas’ Office of Equity and Inclusion invites anyone in need of services to visit
the new Community Resource Hub at https://communityresources.dallascityhall.com/. The
Community Resource Hub is an online directory identifying hundreds of community services
available to North Texas residents during the COVID-19 crisis.
Unemployment and Workers’ Comp
● Anyone who has lost their job due to coronavirus or has had to take time off to self- quarantine or care for a sick relative (and does not get paid sick time from work) may
apply for UNEMPLOYMENT insurance. Information on that can be found here. Per
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the Workforce Commission, “a delay in filing will not impact the benefits you receive,
your benefits are tied to your date of layoff, not filing date.”
● The Texas Workforce Commission has launched a new automated virtual assistant
to help Texans sign up for unemployment insurance. The artificial intelligence- enabled chatbot can instantly answer many of the most common questions about the
UI process
● Anyone whose job has brought them into direct contact with someone with
coronavirus (for instance, a first responder or a health care worker) and has become
ill or is required to quarantine can file for WORKERS’ COMP. File for that here.
● If you or a friend or family member are out of work, the Texas Workforce
Commission provides support services.
Financial Assistance
The City of Dallas Rental Assistance Social Services Financial Assistance
● Provides emergency assistance to individuals and families who have experienced a
temporary financial crisis. The appointment lines are open Monday through Friday,
from 9:00 a.m. to 4:00 p.m.
○ Rental assistance to persons at-risk of homelessness and who are low-income
(below 30% of the area median income).
○ Assistance with utility bills (electric, gas and water) up to once per year (with
exceptions for “blitz” events determined by funder) in an amount not to exceed
$300 available for customers of Reliant Energy, TXU and ATMOS Energy.
Additionally, support is administered through the Dallas Water Share.
● Help Line Contacts and Appointments
○ Martin Luther King, Jr. Community Center Social Services - 214-670-8416
○ West Dallas Multipurpose Center Social Services - 214-670-6530
● The IRS has deferred the federal tax filing deadline to July 15th. Find more
information on Coronavirus tax relief here.
● The U.S. Department of Treasury has a list of financial resources for consumers.
● Residents can call 211 or visit www.211texas.org and give their zip code for a list of
local financial and in-kind resources available in their area.
● Find food assistance, help paying bills, and other free or reduced cost programs,
including new programs for the COVID-19 pandemic by visiting https://findhelp.org
● The Salvation Army is serving in the community by offering: drive-thru food pantries
at 13 locations; educational programming for our shelters with children to continue
their education; remote learning opportunities for children across the region; financial
assistance for rent/mortgage, utilities and prescription medication; and food delivery
for seniors and veterans. Income verification and other typical requirements for
assistance have been suspended to serve anyone that is in need. Check here for the
location nearest you.
● Texans who believe they have encountered price gouging or disaster scams should
call the Office of the Attorney General’s toll-free complaint line at (800) 621-0508 or
file a complaint online. For additional information on disaster scams, please visit our
disaster scams website.
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City of Dallas Resident Resource Guide – Updated 4/17/2020
Trouble Paying Rent or Mortgage
● The Texas Supreme Court issued an order suspending all evictions until April 19, 2020:
https://www.txcourts.gov/media/1446203/209045.pdf
● The Dallas County Justices of the Peace also issued an order suspending all evictions
for sixty days.
● In summary, per guidance from a Dallas County Justice of the Peace:
○ ALL Eviction cases are currently postponed and continued for 60 days
▪ Residential or Commercial;
▪ Currently pending or filed within the 60-day period
o ALL Writs of Possession are currently postponed and continued for 60 days
▪ Residential or Commercial;
▪ Previously requested or requested within the 60-day period
o Lockouts are not addressed in any current emergency order – Texas Property
Code, Chapters 92 and 93, control
▪ Residential lockout tenants must be provided a key upon request whether
rent is brought current or not;
▪ Commercial lockout tenants must only be provided a key when the rent is
NOT delinquent– provided that all other requirements of the lockout were in
accordance with the Texas Property Code
o Writs of Re-Entry are not addressed in any current order – Texas Property Code,
Chapters 92 and 93, control
▪ Residential or Commercial tenants that are illegally locked out may seek relief
from the Justice of the Peace in the precinct in which the property is located
▪ Residential landlords may be ordered to provide the tenant a key and the
Court has authority to enforce its order;
▪ Commercial landlords may only be ordered provide a tenant with a key when
the rent is NOT delinquent – provided that all other requirements of the
lockout were in accordance with the Texas Property Code
• Dallas County Judge Clay Jenkins’ Order states that Dallas County Justices of the
Peace cannot proceed with evictions until May 18, 2020 (date subject to change). If
you have concerns, volunteer attorneys are on stand-by to assist. Send an email to:
DallasEvictions2020@gmail.com, and a volunteer lawyer will get back with you.
Include your name, contact and landlord information, and other pertinent facts. The
service is free.
• Dallas County is rolling out a tenant helpline and email address for tenants who have
been evicted (despite the order) or who are pending eviction. *Please note the hotline
calls are being monitored by the Dallas County Unincorporated Services Department
(in case callers receive their voicemail). Tenanthotline@dallascounty.org / 214-653-
6563 or 833-743-0072.
• The below information and information about the initial order suspending evictions, is
available at: https://www.dallascounty.org/covid-19/tenant-hotline.php (in English
and Spanish). Prior to contacting the hotline, residents are being advised:
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o Tenants engaged in criminal activity or causing an imminent threat to health and
safety may be subject to eviction prior to the aforementioned date.
o Tenants maintain responsibility for paying their rent.
o Tenants are encouraged to contact their landlord and make sure they are aware
when eviction moratoriums are in place.
o When having difficulty paying rent, tenants should attempt to make payments
and/or establish a payment schedule with their landlord.
• Once you have taken the above steps and for all other tenants, if you have been
evicted or notified of a pending eviction, notify the Tenant Hotline by email or phone:
Tenanthotline@dallascounty.org / 214-653-6563 or 833-743-0072.
• The federal government announced they are suspending all HUD foreclosures and
evictions for 60 days.
• If you don’t have enough money to pay, contact your lender or landlord immediately.
Help includes:
o If you are a Dallas Housing Authority client, please immediately report any loss of
income in order to reduce your portion of rent and inspections will be restricted to
health and safety only.
o Texas Department of Housing and Community Affairs Foreclosure Prevention 1-
888-995-HOPE (4673)
o Martin Luther King, Jr. Community Center Social Services - 214-670-8416
o West Dallas Multipurpose Center Social Services - 214-670-6530
o Texas Attorney General Consumer Protection or call 800-621-0508
● Texas Health and Human Services Commission has resources available. There may
be vouchers to assist those in need with paying their rent. Also get government
assistance with other needs, including lease application fees, information on low
income housing and security deposits. Dial 1-877-541-7905 to find additional ways
to get rent help.
● Texas offers programs that can help you with paying your mortgage and also avoid
foreclosure. Local resources, including government and non-profit assistance, can
help qualified homeowners
● Homeowners have other resources too. Also click here for a listing of Texas HUD
counseling agencies that provide free foreclosure counseling.
● Information from the City of Dallas on eviction and foreclosure can be found here.
● Information from the City of Dallas on Housing and Urban Development COVID-19
Funding Allocation can be found here.
● The City of Dallas is developing a Rental Assistance Program. It will go to the
tenants who are income eligible. Payments will be made directly to landlords. Any
landlords renting to income eligible tenants should encourage their tenants to apply
when the program opens next month.
● The Entrepreneurship and Community Development Clinic at The University of
Texas School of Law has launched a new website that tracks housing policies
adopted by the federal government, State of Texas, and local jurisdictions to help
Texas residents stay in their homes during the COVID-19 pandemic and
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accompanying financial crisis. The site covers renter protections, foreclosure
protections, and utility access protections.
● The City of Dallas Fair Housing and Human Rights Office has information here.
Homeless Shelter and Residential Programs
• The City of Dallas Office of Homeless Solutions launched the effort of moving
persons into hotel rooms. OHS’ priority groups are:
○ Persons experiencing homelessness, in need of quarantine
○ Persons in shelters and on the “Priority Housing List”
• OHS will coordinate continued service for these guests. OHS will work with partners
to identify and secure rental property and provide assistance for a period of up to 6
months for guest ready for housing. This process will serve the purposes of freeing
up beds in shelters and getting people into their own home. Long term case
management will be provided to anyone getting placed in a new home.
• Information on The Bridge Homeless Recovery Center can be found here.
• Information on Austin Street Center can be found here.
• Information on Family Gateway can be found here.
• Viola's House | A Maternity Home for Homeless Teenagers
Paying Utilities
● Electricity. Under a new program called the COVID-19 Electricity Relief Plan, the
Public Utility Commission of Texas has ordered all Retail Electric Providers to
immediately offer a deferred payment plan to any residential customer who requests
it. Retail electric providers must also suspend disconnections for residential customers
who have been added to the state’s unemployment and low-income list due to the
effects of COVID-19. To enroll, contact the state’s low-Income list administrator at 866-
454-8387. Their call center is open 24/7. If you do not qualify for the state’s
unemployment and low-income list, contact your individual service provider’s
customer service line for alternate assistance options for your plan.
● Gas. On March 14, Atmos Energy announced it would temporarily suspend
disconnections for all Atmos Energy customers. If you have questions related to your
gas bill, please contact Atmos Energy at 888-286-6700. If you need assistance paying
your bill and are not already enrolled to receive assistance through Atmos Energy’s
Sharing the Warmth program, please call 211 to find a Share the Warmth non-profit
partner, or visit https://www.atmosenergy.com/customer-service/get-help-paying- your-bill.
● Dallas Water Utilities have suspended disconnections at this time.
● Charter Communications is offering free access to Spectrum Broadband and Wi-Fi
for 60 days for new K-12 and College Student households. Residents should call: 1-
844-488-8395. Charter is also working with school districts to ensure that
communication is provided about the free wi-fi; Charter continues to offer Spectrum
Assist for households without school-aged children; Charter is also opening its Wi-Fi
hotspots for public use.
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Food Assistance and Donation
● Here is a list of open food pantries inclusive of hours.
● North Texas Food Bank has shifted to box distribution model with partner agencies.
Food4Kids and School Pantry programs remain fully functional, and they are
partnering with the City to deliver snack/hydration kits to the homeless.
● Dallas County Health and Human Services Older Adult Services Program is
currently providing meals delivered to homebound seniors. There is a drive-thru for
hot meal pick-up service set up at each senior center location. Seniors needing
these resources can call 214-819-1860 to enroll.
● Crossroads Community Services food pantry details can be found here.
● Meals will be provided to all children at most district middle and high schools and will
be distributed twice a week, on Monday and Thursday between 10 AM and 1 PM.
On Monday you will receive Breakfast, Lunch, and Supper for Monday, Tuesday,
and Wednesday. Thursday will have Breakfast, Lunch, and Supper for the rest of the
week, including Saturday. For pick up locations and menus, visit this link.
● KIPP charter schools providing healthy, ready-to-heat breakfast and lunch to any
student 19 or younger in our communities, not just to students enrolled at a KIPP
Texas campus. Our meal pickup details are all available through the Texas
Education Agency’s new meal finder website.
● The City of Dallas WIC Program will be offering WIC benefits by phone only
from March 21, 2020 to April 30, 2020. Please contact us using one of the following:
○ If you need benefits for the first time, please enroll at www.texaswic.org, and
you will be contacted.
○ Call 214-670-7200 or 1-800-942-3678.
○ Current clients can update your contact information by emailing
AskWIC@dallascityhall.com.
○ Breastfeeding questions? Call 214-670-7222.
• Texas Department of Health and Human Services announced the Supplemental
Nutrition Assistance Program (SNAP) and Medicaid benefits will automatically be
renewed so existing clients can maintain uninterrupted coverage during the COVID- 19 public health crisis. This means people who have Medicaid can keep their
Medicaid without signing up to renew.
o Texas is also waiving interview requirements for households applying for
SNAP. Households are not required to complete an interview before approval
if identity has been verified and mandatory verification steps are completed.
o Members will be notified when it is time to renew again.
o Texans in need can apply for benefits, including SNAP and Medicaid, at
YourTexasBenefits.com or use the Your Texas Benefits mobile app to
manage benefits.
● Pet food resource - any family, community organization, or rescue group who needs
help with dog food; please feel free to reach out to Ninfa Beltran with the SPCA at
nbeltran@spca.org. She will be coordinating and facilitating the distribution of dog
food.
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Insurance Issues
The Texas Department of Insurance has resources and information available for consumers
who have insurance related questions.
For Businesses
● The City of Dallas has issued a Second Amended Emergency Regulation Order to
prevent the spread of COVID-19. According to section three of the Second Amended
Emergency Regulation Order, businesses impacted by COVID-19 must visibly post
the Second Amended Emergency Regulation Order on their facility and provide a
copy to their employees upon request.
● The City of Dallas Department of Code Compliance will issue notices of violations for
businesses that do not comply with the Second Amended Emergency Regulation
Order.
● The Stay Home Stay Safe Order permits restaurants and microbreweries, micro- distilleries or wineries to operate for takeout and drive-in or drive-thru only.
● The City of Dallas Office of Economic Development has created a web page with
information for small businesses.
● The State of Texas has officially declared a state of emergency. Businesses are
encouraged to fill out Economic Injury worksheets to prepare for distribution of
disaster relief funds.
● A loan program has been established by the Small Business Administration,
specifically for those impacted by the coronavirus.
● Facebook also has a $100 million Small Grants Program accessible here.
● For businesses struggling to pay the full amount of sales taxes they collected in
February, the Texas Comptroller’s Office is offering assistance in the form of short- term payment agreements and, in most instances, waivers of penalties and interest.
We ask that you contact our Enforcement Hotline at 800-252-8880 to learn about
your options for remaining in compliance and avoiding interest and late fees on taxes
due.
● The Texas Restaurant Association has launched a restaurant relief fund.
● Businesses and residents with questions regarding essential status can email
BusinessCOVID19@dallascounty.org.
● City of Dallas - Office of Business Diversity - Home
● TWU’s Center for Women Entrepreneurs has created an AssistHer Emergency
Relief Grant.
Mental Health Resources
The Texas Department of Health and Human Services has extensive resources available
for mental health support, including those facing a mental health crisis. Call the toll-free
COVID-19 Mental Health Support Line at 833-986-1919.
The Metrocare Coronavirus Support Line is available during our normal business hours
Monday through Friday for those Dallas County residents experiencing high anxiety or
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depression during these turbulent times. Metrocare’s professionals will assist individuals in
accessing our mental health services and provide referrals for other services that may be
needed. The Metrocare Coronavirus Support Line for Dallas County is 214-743-1215.Nick
Losada <gblosada@gmail.com>
North Texas Behavioral Health Authority - Individuals can contact the 24/7 COVID-19
Mental Health Support Line at 833-251-7544. Those needing support outside of the COVID- 19 crisis can still contact our NTBHA 24/7 Crisis Line at 866-260-8000.
The Center for Integrative Counseling and Psychology is providing tele-counseling to
new and existing clients. We use a HIPAA compliant platform and accept all insurances
including Medicare and Medicaid. For tele-counseling call: 214-526-4525.
Grant Halliburton Foundation’s “Here For Texas” Mental Health Navigation Line is
operational Monday thru Friday, 10:00 a.m. - 6:00 p.m. We have also identified a
number of telehealth options, which are in high demand right now. If you know anyone
who needs resources, call the Navigation Line at 972/525-8181. More information
here. You can find a list of other mental health resources and helplines here:
Girl Scouts is providing mental health resources, financial assistance, and virtual
programming. More information here.
COVID-19 Mental Health Articles
● Mental Health Tips and Resources for Children, Adolescents and Adults
Coping During the Pandemic
● Mental Health and Coping During COVID-19 | CDC
● Talking to Kids About the Coronavirus
● Guidance from HHSC on health services providers and COVID-19:
Coronavirus (COVID-19)
● Parent/Caregiver Guide to Helping Families Cope With the Coronavirus Disease
2019
● Talking to Children About COVID-19 (Coronavirus): A Parent Resource
● Taking Care of Your Behavioral Health During an Infectious Disease Outbreak
● SAMHSA Talking to Children: Tips for Parents, Caregivers and Teachers During
an Outbreak
● Information for Healthcare Professionals: COVID-19 | CDC
● Coronavirus: Multilingual Resources for Schools
● Coping with coronavirus anxiety - Harvard Health Blog
● Five Steps For Dealing With Social Isolation
Domestic Violence Survivor Resources
● Futures Without Violence has compiled useful references, including for community- based advocates and health providers.
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● The work of the National Domestic Violence Hotline is crucial in times like these, and
has 24/7 online chat in addition to their hotline number and excellent safety planning
resources.
● We are in close communication with the National Coalition Against Domestic
Violence.
● VAWnet, a project of the National Resource Center on Domestic Violence, has
special collections on topics like disaster and emergency preparedness and
response.
● NNEDV’s own WomensLaw.org offers an online legal hotline in addition to plain- language information for victims of abuse.
● Report child abuse either by phone 1-800-252-5400 or online at
txabusehotline.org if you suspect a child may be in danger. Every adult in
Texas is a mandatory reporter.
● Families to Freedom assists Dallas area domestic abuse victims with a
ride to shelter or to a family home far away. They work with all DV
shelters to assist with locating available shelter, even if that’s located
across the state of Texas during the pandemic. Contact their help line at
972-885-7020.
Student Loans Deferment
The US Department of Education has suspended federal student loan payments and
waived interest. The Office of Federal Student Aid has specific details.
Childcare Resources
The Texas Workforce Commission’s subsidized childcare program is making changes to
their requirements in light of the COVID-19 crisis. Please check their website regularly for
announcements coming soon.
Due to COVID-19, YMCA branches are currently closed; however, they continue to offer
limited childcare programming on a daily basis, supporting the childcare needs of first
responders, medical professionals, government officials, and those that must continue their
work in this challenging time. This care will be offered until further notice, at 11 YMCA
branches across the Dallas Metroplex, in accordance to state guidelines.
Dallas Afterschool has moved all training and support to a virtual mode and is now offering
virtual tutoring. For more information, email tutoring@dallasafterschool.org.
The Governor announced the opening of an online child care portal for those on the front
line of the COVID-19 war called Care.com (link). At the time of the 4/10 press conference,
88,450 slots were still available with limits of the numbers of children that can be placed.
13,027 infant slots, 22,281 toddler spots, 28,184 pre-k spots, 24,954 school age spots are
still currently available, but the Governor did not mention what would happen if demand
exceeded supply.
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Educational Resources
The talkSTEM YouTube Channel houses over 250 videos for your free use! The
channel includes various sections organized by content, including STEM in the Real
World - Engaging, short, theme-based STEM videos based on math/science concepts
and subject matter. See our latest playlist for Pre K - 2nd Grade : Math in the Early
Years. More information and resources here.
Free downloadable worksheets are available for all parents and educators. Suitable
for K-12. Find them here.
Parent and Educator Youtube Guide
At-Home Learning resources can be found here.
Rec@Home is a weekly video series created by Dallas Park and Recreation, giving
step-by-step demonstrations for fitness workouts, children’s crafts, and healthy eating.
Watch on Youtube here.
The Dallas Public Library is now issuing library cards by email and phone. Loan periods are
being extended, and digital resources are available at www.dallaslibrary.org. A link to more
information for residents is here.
Dallas ISD is providing 10,000 mobile hotspots for students who would otherwise not have
access to high-speed internet service from home. More information here.
SPARK! is providing educational content online, free of charge.
Dallas Region Communities in Schools has created a page of resources.
Big Thought has launched a new BigThought.org to make it easier to access our programs.
Senior Resources
Costco, Walgreens Among Stores Designating Senior Shopping Hours
The City of Dallas Senior Medical Transportation Program (SMTP) is a LAST RESORT
service for low to moderate income persons 60 and older who reside within the City of
Dallas and do not qualify for other Transportation programs.
AARP holds weekly TeleTown Hall meetings on Thursdays at noon CST. Replay can
be accessed here. Other COVID-19 resources can be found here.
The Senior Source has a compilation of resources for seniors as well as their
caretakers.
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The Alzheimer’s Association offers care and support services to those affected by
Alzheimer’s and dementia. Their resources can help caregivers connect with communities,
reduce feelings of isolation and learn tools to manage care, especially during the current
crisis. Call the 24/7 helpline at 1-800-272-3900.
Virtual support groups and education programs can be found at
communityresourcefinder.org.
Employment Resources
• Workforce Solutions of Greater Dallas has resources for job seekers. Those seeking
employment can register at workintexas.com.
• The Dallas Regional Chamber has launched a virtual job board that offers listings to
individuals who need leads for in-demand jobs; access to online courses to upskill
into high-demand, well-paying jobs; childcare resources for parents involved in
essential work; and links to help workers to file for unemployment claims.
Additionally, as part of this broader initiative to assist displaced workers, the DRC is
also partnering with Uber Works to better fill the emerging workforce gap for hourly
and shift workers. Uber Works, which launched earlier this month in Dallas, connects
shift workers looking for temporary employment opportunities in general labor,
customer service, production, and commercial cleaning with participating employers.
• You can email Goodwill at jobs@goodwilldallas.org with your name, city/zip code,
contact number and any additional information. A Goodwill Job Connection Center
Manager or Specialist will contact you directly and set up an appointment for virtual
employment services. You can also contact a Job Connection Center by phone at
the location nearest you:
o 3020 N. Westmoreland Rd, Dallas, TX 75212: 214-638-2800 x185
o 1661 E. Northwest Hwy., Garland, TX 75041: 214-227-5549
o 919 W. Main Street, Lewisville, TX 75067: 972-436-3681
• The North Texas Food Bank has partnered with ShiftShare to employ workers who
have suffered from lost income as a result of the Coronavirus’ impact on the
economy.
• Frito-Lay Job Postings: https://fritolayemployment.com/
• Pepsi Jobs: https://pepsifrontlinecareers.com/
• Kroger Job Postings: https://jobs.kroger.com
• Amazon: Dallas/Fort Worth Area, TX
• ALDI Stores: Search our Job Opportunities at ALDI
• Pizza Hut: available jobs include drivers, cooks, shift leaders, restaurant managers
and call center workers: Home
• DHL: Search for Jobs at Deutsche Post DHL | Careers at Deutsche Post DHL
HIV/AIDS Resources
Interim Guidance for COVID-19 and Persons with HIV COVID-19 and Persons with
HIV (Interim Guidance)
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What people with HIV should know about COVID-19
Short-Term Rent, Mortgage, and Utility (STRMU) Assistance through the Housing
Opportunities for People With AIDS (HOPWA) program.
AIDS Services of Dallas
Prism Health North Texas’ three health centers are open and operating for certain
essential health services and taking all safety precautions. We see newly diagnosed
and out of care HIV clients, test and treat STI infections, and see new patients for PrEP
to prevent the spread of HIV. Other services are done remotely and by phone/video.
Faith Community Resources
• Texas Baptists is a statewide faith-based non-profit with about 5,300 affiliated
churches across Texas and beyond. Our services primarily are offered to
leaders of affiliated churches seeking to navigate the pandemic. Our COVID- 19 Response page is here. We would be interested in learning how churches
could volunteer their parking lots as drive through testing sites, or their facilities
as makeshift hospitals if needed. Resources include:
o Relief grants to bivocational and small church pastors
o Resources on multimedia streaming, online giving and other church
administration
o Free downloads of adult and child Bible study materials
o Disaster relief through our ministry partner TBM.
• Jewish Family Services has a list of resources and services here: JFS COVID- 19 Updates
• Faith in Texas has a list of resources here: COVID-19 Resources
• Catholic Charities of Dallas has a list of resources here, including community
food pantries, disaster relief services, immigration legal services, and refugee
services.
Other Resources
Paid Sick Leave information: City of Dallas employers must provide employees with paid
sick leave to care for themselves or a family member. An employee may use paid sick leave
for the employee’s or their family member’s illness, injury, healthcare, and reasons related
to domestic abuse, sexual assault, or stalking. For more information or to file a complaint,
call 214-670-FAIR (3246) or visit www.dallascityhall.com/paid-sick-leave.
The Texas State Department of Public Safety has suspended expired IDs: driver’s licenses,
IDs, commercial drivers licenses, and election identification certificates expiration dates will
be extended.
In response to the COVID-19 crisis, The Dallas County Clerk’s Office will be closing its Vital
Records and Recording Divisions to the public. All transactions will be done either by mail,
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document drop off, or by appointment only. The public closure will take effect starting
Monday, March 23, 2020 through May 1, 2020, but may be extended based on COVID-19
status.
Dallas County Tax Office: In the interest of public health, we have provided the following
alternative options in lieu of face-to-face transactions in the Dallas County Tax Office. Click
here for online and by-mail instructions on common Tax Office transactions.
Legal Aid of NorthWest Texas: If you need to apply for help with a nonfamily matter,
you may access an online application at www.lanwt.org under the tab “Get Help.” To
get help with a general civil legal issue, call our Legal Aid Line at 888-529-5277 ,
Monday through Friday, from 9 am to 4 pm. If you are a client and have an attorney
assigned to you, you may call your attorney at their office number or leave a message
at 214-748-1234.
WiNGS has put together a list of community resources here. They are also providing
resources for moms and expecting moms, including access to food, diapers/wipes
and formula, RN telehealth visits, RN home visits for pregnancy guidance and baby
care, skills training, career coaching, and financial coaching. Sign up for appointments
online at www.wingsdallas.org/covid19/1on1support or call 214-956-5901.
Carson’s Village is an organization that helps families navigate the difficult decisions
after a sudden, unexpected death. They work with families to find affordable burial
options, raise money, plan a funeral and then support them through their grieving, and
are prepared to serve any families who fall victim to this virus in the North Texas area.
Call or email them at 877-789-0722 or help@carsonsvillage.org.
Veteran Resources
The Department of Veterans Affairs is working to address the outbreak by taking
measures at all VA facilities to protect patients from the COVID-19 outbreak. Currently
VA facilities remain open and continue to provide needed care to our nation’s
veterans. According to the Department of Veterans Affairs, any veteran with
symptoms such as fever, cough, or shortness of breath should immediately contact
their local VA facility. Find nearby locations here. Alternatively, veterans can sign into
MyHealtheVet to send a secure message to VA or use telehealth options to explain
their condition and receive a prompt diagnosis.
How Can You Help?
● Meals on Wheels needs volunteers.
● Dallas ISD needs volunteers to assist their Food & Child Nutrition Services
team with meal distribution at school sites.
○ Go to dallasisd.voly.org; register as a volunteer and complete the brief
online volunteer orientation.
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○ Send an email to volunteer@dallasisd.org to indicate your interest in
helping with meal distribution.
● The North Texas Food Bank needs volunteers and donations.
● Dallas County and the North Texas Food Bank have announced they are launching
a virtual food bank. This will help to fill in the gaps created by a lack of state and
federal funding for food access. Donations instead of food are being encouraged and
can be made by visiting www.DallasCountyCovid.org or http://ntfb.org/give.
● Carter BloodCare and other blood banks are experiencing shortages. Consider
donating.
● Jewish Family Service (JFS) have established the S.H.E.F. Emergency Assistance
Fund. The S.H.E.F. Fund is a non-profit effort established to provide “bridge” support
to as many restaurant hourly workers as possible throughout North Texas. JFS will
be providing case management assistance and connecting these workers to eligible
benefits, employment opportunities, counseling and other resources as they
navigate this crisis. If interested, you can donate to this fund at
www.jfsdallas.org/donate and in the Additional Comments section type “SHEF Fund”
or you can send a check with the same notation to JFS at 5402 Arapaho Road
Dallas, Texas 75248.
● If you would like to assist with providing Protective Personal Equipment (PPE):
○ Submit your information on this website - https://www.helpdallascounty.org/.
Medical providers and cities will have access to this comprehensive list of
providers so they can reach out to get what they need. This will likely be the
fastest way to get your information to the people who need it most.
● Send an email to askprocurement@dallascityhall.com and include the information
you’ve sent here.
● If a medical provider reaches out in search of supplies, direct them to
Miguel.soliscovid@gmail.com.
● For PPE donations and vendors who want to sell, visit WWW.DallasCountyCovid.org
● Join Communities Foundation of Texas online today through 7:00 p.m. on Tuesday, May
5th, for an extraordinary giving effort for COVID-19 relief and recovery in North Texas.
The Dallas Cowboys, CFT, and United Way of Metropolitan Dallas are leading the
community in raising funds for the nonprofits who are on the front lines protecting,
feeding, educating, and nurturing those who are most adversely affected by the impact
of COVID-19, as well every North Texas nonprofit that have been deeply affected by the
crisis. With many nonprofits seeing an increased demand for critical services, coupled
with cancelled performances and spring fundraising events, as well as disruptions in
donations and loss of volunteer support, this special giving day aims to bring people
together virtually to support more than 3,000 North Texas nonprofits in need through
CFT’s seamless online North Texas Giving Day platform. You can participate by
encouraging friends and family to donate at northtexasgivingday.org. North Texas Giving
Tuesday Now will not replace North Texas Giving Day, which is still scheduled for
September 17, 2020.
Grant Opportunities
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The Department of Health and Human Services and the National Institute of Health
have made these grant opportunities available:
● https://www.grants.gov/web/grants/view-opportunity.html?oppId=325702
● https://www.grants.gov/web/grants/view-opportunity.html?oppId=315921
● https://www.grants.gov/web/grants/view-opportunity.html?oppId=320994
● https://www.grants.gov/web/grants/view-opportunity.html?oppId=325704
Grant Opportunities for Non-Profits
● The Communities Foundation will announce a collaborative fund to provide
grants for non-profits engaged in the Covid-19 response. The North Texas
Cares Fund is for non-profit service providers ONLY who are responding to the
Covid-19 crisis. Applications will be accepted on a rolling basis and can be
submitted via www.NorthTexasCares.org.Criteria for eligibility and
consideration includes:
○ Must be 501c3 organization Must provide services in the North Texas
area
○ Must provide services that address immediate response or long-term
relief efforts in response to COVID-19
○ Requests need to focus on first responders and/or support for
vulnerable populations– (examples could include seniors, children,
homeless, low-income)
Cultural Institution Resources
Dallas Area Cultural Advocacy Coalition compiled the below resources:
● TACA Emergency Arts Relief Fund
● Small Business Administration Economic Injury Disaster Loan
● Texas Workforce Commission
● National Endowment for the Arts distributes $75 million as part of the CARES Act
● Dallas Entrepreneur Center
● National Council of Nonprofits Loans Available for Nonprofits in the CARES Act
● FreshArts Houston's Guide to SBA Disaster Assistance Loans for Small
Businesses Impacted by Coronavirus (COVID-19) Video
#OneDallas